2019 GLAVAL BUS Entourage recalls
The 2019 GLAVAL BUS Entourage is covered by 3 recall campaigns. Repairs are free at a dealer; check your VIN to see which are still open.
| Campaign | Received | Component |
|---|---|---|
| 19V824000 | 2019-11-18 | Structure › Emergency › Escape/Egress/Exit |
| 19V542000 | 2019-07-24 | Seat Belts › Front › Retractor |
| 19V048000 | 2019-01-22 | Engine |
Each recall: problem, risk and fix
Structure › Emergency › Escape/Egress/Exit (19V824000, 2019-11-18)
Problem: Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
Free fix: Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.
Seat Belts › Front › Retractor (19V542000, 2019-07-24)
Problem: Forest River, Inc. (Forest River) is recalling certain 2019 Glaval Concorde II, Entourage, Legacy, Primetime, Universal, Commute, Startrans Candidate II, P/S2, Senator II, Senator II HD, Senator II MPV, and MFSAB buses. The driver's upper seat belt restraint and bottom retractor anchor bolts may not have been fully tightened during manufacturing, and, as a result, the bolts may loosen.
Risk: If the bolts loosen, the seat belt assembly may fail to restrain the occupant in the event of a crash, increasing their risk of injury.
Free fix: Forest River will notify owners, and dealers will inspect and correct the tightness of the affected bolts, free of charge. The recall began August 27, 2019. Owners may contact Forest River at 1-800-348-7440. Forest River's number for this recall is 05-1061.
Engine (19V048000, 2019-01-22)
Problem: Forest River, Inc. (Forest River) is recalling certain 2019 Glaval Entourage motorhomes and 2017-2018 Berkshire Coach Ultra motorhomes built on a Ford chassis and equipped with an engine block heater. Water and contaminants may get into the block heater cable's splice connector causing corrosion and damage to the connector, which can result in an electrical short.
Risk: Prolonged corrosion of the connector may cause a resistive short, overheating or melting the wiring and increasing the risk of a fire.
Free fix: Forest River has notified owners, and Ford dealers will inspect the block heater cable and replace it if damage is found. If no damage is found, the terminal connector will be packed with grease and reconnected. The repairs will be performed free of charge. The recall began on February 6, 2019. Owners may contact Forest River customer service at 1-574-343-5111 or Ford customer service at 1-866-436-7332. Forest River's number for this recall is 51-0940.
Other model years: 2011 · 2012 · 2013 · 2014 · 2015 · 2016 · 2017 · 2018 · All GLAVAL BUS Entourage recalls