App review complaints: what users hate about any app, from both stores
Give Gripeline an app name, App Store ID or Google Play package. It pulls the newest reviews from both stores and returns every review plus a per-app complaint summary: the phrases users complain about most, the app versions with the worst ratings, the share of negative reviews and how far recent reviews sit below the store rating.
Store rating vs the newest 300 reviews (Gripeline snapshot, 23 Sep 2026)
| App | Store | Store rating | Newest 300 avg | Negative share | Top complaint |
|---|---|---|---|---|---|
| Airbnb | App Store | 4.76 | 1.24 | 93.3% | customer service (41) |
| Amazon Shopping | App Store | 4.83 | 1.97 | 72.0% | customer service (16) |
| Lyft | Google Play | 4.85 | 2.30 | 65.7% | customer service (17) |
| Tinder | App Store | 4.20 | 1.77 | 80.7% | banned reason (9) |
| Snapchat | App Store | 4.51 | 2.08 | 70.3% | money hungry (10) |
| DoorDash | Google Play | 4.66 | 2.75 | 54.7% | customer service (17) |
Source: Gripeline snapshot of 48 top apps (newest 300 reviews each, collected 23 Sep 2026), free dataset CyberMax-tools/app-complaint-stats. Newest reviews skew negative compared with lifetime ratings.
Gripeline vs the alternatives
Published prices, each checked on the date shown; prices change, so confirm on each site.
| Product | Price | Free | Checked |
|---|---|---|---|
| Gripeline | $0.0001 per review + $0.003 per app complaint summary; both stores | Apify's $5 monthly free credit | live |
| Apify: thewolves App Store Reviews Scraper | $0.0001 per review (App Store only) | Apify free credit | 2026-09-30 |
| Apify: brilliant_gum Google Play & App Store Scraper | $0.006 per review + $0.01 per app detail | Apify free credit | 2026-09-30 |
| Apify: sourabhbgp Apple App Store Scraper | $0.002 per result | Apify free credit | 2026-09-30 |
Why teams pick Gripeline
- Matches the cheapest per-review price on the Apify Store and covers both the App Store and Google Play in one run.
- A complaint summary per app (top complaint phrases, worst versions, negative share), not just raw text.
- Monitor mode returns only new reviews since the last run, so a daily schedule stays cheap.
- An MCP tool, so an AI agent can answer 'what are users complaining about in app X?'.
Try it in one call
curl -X POST 'https://api.apify.com/v2/acts/cybermax~app-reviews/run-sync-get-dataset-items?token=YOUR_APIFY_TOKEN' -H 'content-type: application/json' -d '{"apps":["Airbnb"],"stores":"both","maxReviewsPerApp":300}'FAQ
How do I find the most common complaints in app reviews?
Run Gripeline on the app: it returns the complaint phrases that appear in the most negative reviews, with counts, plus the worst-rated versions.
Why not AppFollow or Appbot?
They are full review-management suites with dashboards, replies and team seats. If you need the reviews and a complaint summary as data, Gripeline charges per review with no subscription.
Does it cover Google Play and the App Store?
Yes, both, in the same run and the same output format.
Is scraping app reviews allowed?
Gripeline reads publicly visible reviews through the stores' public endpoints and does not log in; check your own use against each store's terms.